Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Sparkxx Cleaning Company.

General Questions

How can I get a quote?

Simply visit the book now page or call us today at 404-704-0099

Am I charged the full quoted amount even if it doesn't take that long to clean my house?

No, we only charge a deposit the day that you book the cleaning. your card is then charged the whole amount the day your cleaning is booked for.

Does someone have to visit my house before I can book a cleaning?

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

Are cleaning supplies included?

Yes, we provide all cleaning materials unless you have specific cleaning supplies that you want us to use.

What if I'm not happy with my cleaning?

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

DO I HAVE TO BE HOME FOR MY CLEANING?

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

WHEN AM I CHARGED FOR THE SERVICE?

You will be charged the full amount on the scheduled cleaning date. A Cancellation fee will apply if cancellation is not made 48 hours before appointment.

Cleaning Questions

WHAT'S INCLUDED IN A STANDARD CLEANING?

https://sparkxxclean.com/wp-content/uploads/2020/03/sparkxx-cleaning-list-converted.pdf.

You can also request extra items via sales@sparkxxclean.com

DO YOU PROVIDE THE SUPPLIES?

Yes, we provide everything that’s needed for the job!

WHAT SERVICES DO YOU OFFER?

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning, standard residential cleaning, after renovation and carpet cleaning. You can see the different services by visiting the front page and click the service you are thinking about getting.

HOW MANY CLEANERS DO YOU SEND?

Only one cleaner is sent to your home unless you request additional cleaners. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

ARE CLEANING COMPANY CLEANERS SCREENED?

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant training before sending cleaners to clean.

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