TOP 10 FREQUENTLY ASKED CLEANING QUESTIONS
Many of our customers have specific questions about our home and business maid services. Here are just a few of the cleaning service FAQ customers ask at Sparkxx Cleaning Company. If you can find a question please give us a call at 404-704-0099 option 0 for any additional questions about booking
General Questions
How can I get a quote?
Simply visit the book now page or call us today at 404-704-0099
Am I charged the full quoted amount even if it doesn't take that long to clean my house?
No, we only charge a deposit the day that you book the cleaning. your card is then charged the whole amount the day your cleaning is booked for.
Does someone have to visit my house before I can book a cleaning?
Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.
Are cleaning supplies included?
Yes, we provide all cleaning materials unless you have specific cleaning supplies that you want us to use.
What if I'm not happy with my cleaning?
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
ARE CLEANERS TESTED FOR COVID-19?
Absolutely. The cleaners test for Covid-19 on a weekly bases.
Scheduling Questions
CAN I GET A SAME-DAY BOOKING?
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement. you can visit our booking site at https://www.sparkxxxclean.com/book-now or give us a call at 404-704-0099 to check availability
DO I HAVE TO BE HOME FOR MY CLEANING?
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
WHEN AM I CHARGED FOR THE SERVICE?
You will be charged the full amount on the scheduled cleaning date. A Cancellation fee will apply if cancellation is not made 48 hours before appointment.
DO YOU USE ECO FRIENDLY PRODUCTS?
we only use these products upon request.
Cleaning Questions
WHAT'S INCLUDED IN A STANDARD CLEANING?
https://sparkxxclean.com/wp-content/uploads/2020/03/sparkxx-cleaning-list-converted.pdf.
You can also request extra items via sales@sparkxxclean.com
DO YOU PROVIDE THE SUPPLIES?
Yes, we provide everything that’s needed for the job!
WHAT SERVICES DO YOU OFFER?
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning, standard residential cleaning, after renovation and carpet cleaning. You can see the different services by visiting the front page and click the service you are thinking about getting.
HOW MANY CLEANERS DO YOU SEND?
Only one cleaner is sent to your home unless you request additional cleaners. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
ARE CLEANING COMPANY CLEANERS SCREENED?
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant training before sending cleaners to clean.
Is Sparkxx cleaning pet friendly?
YES!! WE ARE PET FRIENDLY.
what does a deep clean include?
A deep cleaning includes our standard plus baseboards, interior oven, refrigerator, interior windows and blinds, and interior cabinets if they are empty
why are we considered top rated Atlanta cleaning service?
check out what customers think on google Read Our reviews Here
cleaning service schedule?
we do offer same day booking when available. you can check our availability at https://www.sparkxxclean.com/book-a-cleaning-service
do you get a discount on weekly cleaning service?
yes, you will receive 20% off for weekly clenaings